Lushusadeals Terms of Purchase

1. Eligibility to Place an Order

• Be at least 13 years of age. If you are between 13 and 17 years old, you may only place an order with the supervision and written consent of a parent or legal guardian, who will be deemed responsible for the order and compliance with these Terms.
• Have the legal capacity to enter into a binding contract (or be supervised by someone who does, if you are a minor).
• Provide accurate, complete, and current information for all order details, including your name, shipping address, billing address, contact information, and payment details. Inaccurate information may result in order delays, cancellations, or misdelivery.
• Use a valid payment method that you are authorized to use (e.g., credit card, debit card, PayPal).

2. Order Placement & Acceptance

2.1 Order Placement Process

2.2 Order Confirmation

2.3 Order Rejection

• Product unavailability (e.g., unexpected stock shortages, discontinued items).
• Invalid or incomplete order information (e.g., incorrect shipping address, missing contact details).
• Suspicious or fraudulent payment activity (e.g., stolen credit card, unauthorized use of payment methods).
• Violations of these Terms or our other policies (e.g., excessive order quantities that may indicate resale).

3. Pricing & Payment

3.1 Pricing

• All product prices are listed in USD and do not include applicable taxes (sales tax will be calculated at checkout based on your shipping address and local tax laws).
• Prices are subject to change without notice, but the price charged for your order will be the price listed on the website at the time you submit your order (unless the price is incorrect due to a typographical error).
• Promotional discounts, coupons, or offers are valid only for the specified period and may have additional terms (e.g., minimum purchase, excluded products). We reserve the right to void any discount applied incorrectly or fraudulently.

3.2 Payment Terms

• We accept major credit cards (Visa, Mastercard, American Express, Discover), debit cards, and PayPal. All payment methods must be valid and authorized for use.
• Your payment method will be charged at the time we send the Order Confirmation (not at the time of order submission). If the payment is declined, we will notify you, and your order will not be processed until payment is successfully completed.
• We do not store full payment details—all payment information is securely processed by our trusted payment partners (e.g., PayPal, Stripe) in compliance with industry security standards (PCI DSS).

4. Shipping & Delivery

• Shipping Cost: All orders qualify for free standard shipping—no minimum purchase required. Expedited shipping options are available at checkout for an additional fee, with pricing based on your location and order weight.
• Processing Time: Orders are processed within 1–3 business days (excluding weekends and holidays). Processing includes verifying payment, picking products from inventory, and preparing for shipment.
• Delivery Time: Standard delivery takes 6–12 business days from the date of order processing. Expedited delivery timelines will be displayed at checkout (typically 2–5 business days).
• Shipping Address: You are responsible for providing a complete, accurate physical street address (we cannot ship to P.O. boxes). If you need to update your shipping address, contact us at service@lushusadeals.com within 24 hours of order submission—we cannot modify addresses after an order has been processed.
• Tracking: Once your order ships, you will receive a Shipping Confirmation email with a tracking number to monitor your package’s progress. Tracking information may take 24–48 hours to update after shipment.
• Delivery Issues: If your order is delayed, lost, or damaged during shipping, contact us at service@lushusadeals.com within 7 days of the estimated delivery date. We will work with the shipping carrier to resolve the issue, which may include a replacement or refund.

5. Returns & Refunds

5.1 Return Eligibility

• You may return products for a refund or exchange within 60 days of the delivery date.
• Products must be unused, unopened, and in their original packaging (with all tags, seals, and accessories intact) to be eligible for a full refund. Used or damaged products (unless damaged during shipping) are not eligible for returns.
• Final sale items (clearly marked on the product page) are non-returnable and non-refundable.

5.2 Return Process

1. Request a Return Authorization (RA) number by emailing service@lushusadeals.com with your order number, product details, and reason for return. We will send you the RA number and return shipping instructions within 24 business hours.
2. Package the products securely, include the RA number on the package, and ship to the address provided in the return instructions. We provide pre-paid shipping labels for eligible returns—you will not be charged for return shipping.
3. Once we receive and inspect your return (typically 3–5 business days after shipment), we will approve or deny the refund. We will notify you via email of the decision.

5.3 Refund Process

• Approved refunds are processed within 5–10 business days of inspection and credited back to your original payment method. It may take 1–3 additional business days for the refund to appear in your account, depending on your payment provider.
• If your return is denied (e.g., product is used, missing packaging), we will notify you and offer to ship the product back to you (at your expense) or provide a partial refund, if applicable.
• For defective, damaged, or incorrect products: Contact us within 7 days of delivery with your order number and photos of the issue. We will offer a full refund, free replacement, or store credit—no return required in most cases.

6. Product Availability & Descriptions

• Availability: Product availability is listed on each product page. If an item becomes unavailable after you place an order, we will notify you via email and offer a refund or substitution (with your consent).
• Descriptions: Product descriptions, including ingredients, fragrances, colors, and sizes, are provided for informational purposes. We make every effort to ensure accuracy, but minor variations may occur (e.g., color shades in bath bombs) due to the handcrafted nature of some products.
• Images: Product images are for illustrative purposes only. Actual products may vary slightly from the images shown on the website.

7. Cancellations

• Cancel within 24 hours of order submission by emailing service@lushusadeals.com with your order number and “Order Cancellation” in the subject line. We will process a full refund within 5–10 business days.
• Once an order has been processed (typically within 1–3 business days) or shipped, it cannot be canceled. You will need to follow the return process outlined in Section 5 to receive a refund.

8. Limitation of Liability

• Order delays, cancellations, or misdeliveries (unless caused by our intentional misconduct).
• Minor product variations (e.g., color, fragrance) that do not affect product quality.
• Skin irritation or allergic reactions (we provide ingredient lists to help you make informed choices, and you are responsible for testing products if you have sensitivities).
• Loss of use, profits, or business opportunities related to our products or services.

9. Indemnification

• Your violation of these Terms or any applicable laws.
• Your misuse of our products (e.g., using bath bombs for non-intended purposes).
• Fraudulent or inaccurate information provided in connection with your order.
• Claims of skin irritation or harm that result from failure to review product ingredients or test products appropriately.

10. Changes to These Terms

11. Contact Us

• Email: service@lushusadeals.com (please include your order number in the subject line for faster assistance)
• Mailing Address: Lushusadeals Customer Service Department, 312 South University Street, Murfreesboro Tennessee 37130, United States