Lushusadeals - Contact Us
At Lushusadeals, the inventors of the bath bomb and the home of bath art, your questions, feedback, and concerns matter to us. Whether you need help with an order, want to learn more about our products, or share your bath art moments, our friendly customer support team is here to assist you. We strive to respond quickly and thoroughly, ensuring your experience with us is as joyful as our fizzing bath creations.
Get in Touch: Your Preferred Way to Connect
We offer multiple convenient channels to reach us, so you can choose the one that works best for you. No matter how you contact us, we’ll treat your inquiry with the care and attention it deserves.
1. Email Support (Fastest Response)
For most inquiries—including order issues, product questions, and returns—email is our fastest and most flexible channel. Our team responds to all emails within 24 business hours (Monday–Friday), and we’ll keep you updated until your issue is resolved.
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General Inquiries: service@lushusadeals.com (order status, shipping questions, account help)
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Product Questions: products@lushusadeals.com (ingredients, usage tips, availability)
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Returns & Refunds: returns@lushusadeals.com (RA number requests, refund status)
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Feedback & Suggestions: feedback@lushusadeals.com (share your thoughts to help us improve)
To help us assist you faster, include your order number (if applicable) and a detailed description of your inquiry in your email.
2. Mailing Address
For formal correspondence, returns (with an RA number), or sending us your bath art photos, you can mail to our headquarters. Please allow 5–7 business days for us to receive and process your mail.
Frequently Asked Questions (FAQs)
Before reaching out, check our FAQs—you might find the answer you need right away!
Q: How long will it take to receive my order?
A: Orders are processed within 1–3 business days, and standard delivery takes 6–12 business days. Expedited shipping options (2–5 business days) are available at checkout for an additional fee. You’ll receive a tracking number via email once your order ships.
Q: Can I return a product if I’m not satisfied?
A: Yes! We offer hassle-free returns within 60 days of delivery. Products must be unused, unopened, and in original packaging. Start by requesting a Return Authorization (RA) number via returns@lushusadeals.com—we’ll provide a pre-paid shipping label for eligible returns.
Q: Are your products vegan and cruelty-free?
A: Absolutely! All Lushusadeals products are 100% vegan (no animal-derived ingredients) and cruelty-free (never tested on animals). We’re proud to uphold ethical standards that align with our mission to leave the world lusher.
Q: How can I update my shipping address after placing an order?
A: Contact us immediately at service@lushusadeals.com with your order number and new address. We can only modify addresses within 24 hours of order submission—once an order is processed, we can’t change the shipping details.
Business Inquiries
For wholesale, partnership, or press inquiries, please email our business team at business@lushusadeals.com. Include details about your proposal, and we’ll connect with you within 3 business days.
We’re Here for You
Your experience with Lushusadeals doesn’t end at checkout. Whether you’re celebrating a perfect bath bomb fizz or need help with a problem, we’re committed to making sure you feel heard and supported. Thank you for being part of our Lushu community—we can’t wait to connect!
