Privacy Policy

Lushusadeals Privacy Policy

At Lushusadeals (lushusadeals.com), the inventors of the bath bomb and the home of bath art, your privacy is as important to us as the quality of our products. We’re committed to protecting the personal information you share with us while delivering the seamless, joyful shopping experience you expect. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, place an order, or interact with our services. By using lushusadeals.com, you acknowledge that you have read, understood, and agree to the practices outlined below.

1. Information We Collect

We collect information to fulfill your orders, provide customer support, and enhance your experience with our brand. The information we gather falls into two categories: personal information (data that identifies you) and non-personal information (data that cannot be linked to you).

1.1 Personal Information You Provide

You may choose to share personal information with us in various ways, including:
  • Account Creation: When you set up a Lushusadeals account, we collect your name, email address, and password (which is stored securely in encrypted form).
  • Order Placement: To process your purchases, we need your shipping address, billing address, phone number, and payment details (e.g., credit card information). Please note we do not store full payment details—this information is securely processed by our trusted payment partners.
  • Customer Support: When you contact us via email (service@lushusadeals.com) or other channels, we may collect your name, contact information, order number, and details about your inquiry to assist you.
  • Newsletter & Promotions: If you sign up for our newsletter or promotional communications, we collect your email address to send you updates on new bath art products, special offers, and self-care inspiration.
  • Feedback & Reviews: When you submit product reviews or feedback, we may collect your name (or username) and the content of your submission to share with our community and improve our offerings.

1.2 Information We Collect Automatically

When you visit our website, we automatically collect certain non-personal and aggregated information through cookies and similar tracking technologies. This helps us understand how users interact with our site and optimize their experience. The data includes:
  • Browser type and version, operating system, and device information (e.g., smartphone, laptop).
  • IP address, which helps us determine your general geographic location (e.g., city) for service optimization.
  • Website navigation data, such as pages visited, time spent on each page, and links clicked.
  • Search queries entered on our site and products viewed or added to your cart.
You can manage cookie preferences through your browser settings, but disabling certain cookies may limit your ability to use features like saved carts or account login.

2. How We Use Your Information

We use your information for specific, legitimate purposes that align with your interaction with Lushusadeals. We never sell your personal information to third parties. Our key uses include:
  • Process & Fulfill Orders: To verify your purchase, ship your bath bombs and bath art products, send order confirmations and shipping updates, and process returns or refunds.
  • Provide Customer Support: To respond to your questions, resolve issues (e.g., tracking a delayed order), and follow up on your concerns.
  • Manage Your Account: To maintain your account, update your preferences, and let you access features like order history and saved favorites.
  • Send Communications: To deliver newsletters, promotional offers, and product updates (only if you’ve opted in). You can unsubscribe from these communications at any time via the “unsubscribe” link in emails or by contacting us.
  • Improve Our Website & Products: To analyze user behavior, identify trends, and enhance our site’s functionality, product offerings, and overall customer experience.
  • Ensure Security: To detect and prevent fraudulent activity, protect our website and users, and comply with legal obligations.

3. How We Share Your Information

We only share your personal information with trusted third parties who assist us in operating our business and serving you. These third parties are contractually obligated to protect your information and use it only for the purposes we specify. We may share your data with:
  • Payment Processors: Companies like PayPal or credit card processors that securely handle payment transactions. They receive only the information needed to process your payment (e.g., card number, billing address).
  • Shipping Partners: Carriers (e.g., USPS, UPS) that deliver your orders. We share your shipping address and contact information to ensure timely delivery and tracking.
  • Customer Support Tools: Platforms that help us manage and respond to your inquiries efficiently, which may access your name, email, and order details.
  • Legal & Regulatory Authorities: We may disclose your information if required by law, subpoena, or legal process, or to protect our rights, property, or the safety of our users and employees.

4. How We Protect Your Information

We take robust measures to safeguard your personal information from unauthorized access, use, or disclosure. Our security practices include:
  • Encrypting sensitive data (e.g., payment information, passwords) using industry-standard SSL (Secure Sockets Layer) technology.
  • Restricting access to personal information to authorized Lushusadeals employees who need it to perform their job functions.
  • Regularly updating our website security and conducting audits to identify and address potential vulnerabilities.
  • Using secure servers and data storage systems that comply with industry privacy standards.
While we strive to protect your information, no online system is completely secure. We encourage you to take precautions, such as using a strong, unique password for your Lushusadeals account and not sharing your login credentials with others.

5. Your Privacy Rights

You have control over your personal information, and we make it easy to exercise your privacy rights. You can:
  • Access Your Information: Log into your account to view your personal details, order history, and communication preferences. For additional information, contact us at service@lushusadeals.com.
  • Update or Correct Information: Edit your account details (e.g., shipping address, email) anytime through your account settings, or request changes by contacting our support team.
  • Delete Your Account: Request account deletion by emailing us at service@lushusadeals.com. We will process your request within a reasonable timeframe and confirm once completed (note: we may retain certain data for legal or record-keeping purposes).
  • Opt Out of Promotional Emails: Click the “unsubscribe” link in any promotional email, or adjust your communication preferences in your account settings.
  • Request Data Portability: Ask to receive a copy of your personal information in a structured, machine-readable format by contacting us.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. For example:
  • Order information is kept for 7 years to comply with tax and record-keeping obligations.
  • Account information is retained as long as your account is active. If you delete your account, we will remove your data except for information needed for legal compliance.
  • Email addresses for promotional communications are kept until you unsubscribe.

7. Children’s Privacy

Our website and products are intended for use by individuals 13 years of age or older. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will delete it immediately. Parents or guardians who believe their child has shared information with us may contact us at service@lushusadeals.com to request removal.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will post the revised policy on our website with a clear notice highlighting the update. Your continued use of lushusadeals.com after the revised policy is posted constitutes your acceptance of the changes. We encourage you to review this policy periodically.

9. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please contact our privacy team:
  • Email: service@lushusadeals.com
  • Mailing Address: Lushusadeals, 312 South University Street, Murfreesboro Tennessee 37130, United States
  • Website: lushusadeals.com
We aim to respond to all privacy-related inquiries within 2 business days and resolve issues promptly to protect your trust and privacy.