Refund Policy

Lushusadeals Refund Policy

At Lushusadeals (lushusadeals.com), the inventors of the bath bomb and the home of bath art, we take pride in crafting joyful, high-quality products that turn your bath time into a memorable experience. We want you to love every fizz, fragrance, and hue—and our refund policy is designed to be transparent, fair, and hassle-free if things don’t go as expected. This policy outlines the eligibility criteria, process, and key details for requesting a refund, so you can shop with confidence.

1. Refund Eligibility: What Qualifies?

To ensure your refund request is processed smoothly, your purchase must meet the following criteria. We’ve kept these guidelines straightforward to make the process stress-free:
  • Timeframe: You must initiate a refund request within 60 days of the delivery date. This gives you plenty of time to inspect your bath bombs, bubble bars, or body care products and ensure they meet your expectations. Requests received after 60 days will not be eligible, unless the product is defective (see Section 3 for details).
  • Product Condition: For non-defective items, products must be unused, unopened, and in their original resalable condition. This means intact packaging, unbroken seals, all tags or accessories (e.g., product info cards), and no signs of wear, tampering, or water damage. Since our products are crafted for freshness, opened or used items (unless defective) cannot be refunded.
  • Proof of Purchase: You must provide a valid proof of purchase, such as your order number (found in your Order Confirmation email), receipt, or shipping label. This helps us quickly verify your purchase and avoid delays.
  • Eligible Products: Most items sold on lushusadeals.com qualify for a refund. Exceptions include final sale items (clearly marked on the product page) and custom or personalized products—unless they arrive damaged or defective.

2. How to Request a Refund: Step-by-Step Guide

Requesting a refund is simple, and we’ve streamlined the process to get your money back as quickly as possible. Follow these steps:

Step 1: Get a Return Authorization (RA) Number

Before sending any product back, you must first request a Return Authorization (RA) number. This number links your return to your refund request and ensures we can track it efficiently.
  • How to Request: Email our returns team at returns@lushusadeals.com with the following information: your order number, the name of the product(s) you want to return, the reason for the refund, and photos (if the product is defective or damaged).
  • Response Time: We’ll review your request and send you an RA number via email within 24 business hours (Monday–Friday). The email will also include detailed return instructions, including our shipping address.

Step 2: Package & Ship the Product

Once you have your RA number, package the product securely to prevent damage during transit. We recommend using the original packaging if possible, as it’s designed to protect your bath art items.
  • Label Clearly: Write the RA number on the outside of the package (e.g., on a sticky note or the shipping label) so our team can identify it quickly.
  • Shipping Costs: We provide a pre-paid shipping label for all eligible returns—you won’t pay a cent to send the product back. Simply print the label from the email we send, attach it to the package, and drop it off at the designated carrier location (e.g., USPS, UPS).
  • Keep Tracking: Save the tracking number from the shipping label. This lets you monitor your package’s progress and confirm when we receive it.

Step 3: We Inspect & Approve Your Return

Once your package arrives at our facility (typically 3–5 business days after you ship it), our team will inspect the product to ensure it meets the eligibility criteria.
  • Approval: If the product is eligible, we’ll approve your refund immediately and send you a confirmation email.
  • Denial: If the product doesn’t qualify (e.g., it’s used, missing packaging, or lacks an RA number), we’ll email you to explain why. We’ll offer to ship the product back to you (at your expense) or provide a partial refund if applicable.

Step 4: Your Refund Is Processed

Approved refunds are processed within 5–10 business days of our inspection. The money will be credited back to your original payment method (e.g., credit card, debit card, PayPal) used at checkout.
Please note: Your payment provider may take an additional 1–3 business days to reflect the refund in your account. If you don’t see the refund after this time, contact your bank or card issuer for assistance.

3. Refunds for Defective, Damaged, or Incorrect Products

If you receive a product that’s defective (e.g., a bath bomb that won’t fizz, a leaking bubble bar), damaged during shipping (e.g., crushed packaging, broken container), or incorrect (e.g., wrong scent sent), we’ll make it right—fast. Here’s how:
  • Report the Issue Promptly: Contact us within 7 days of delivery at returns@lushusadeals.com with your order number, clear photos of the product/issue, and a brief description. The sooner you reach out, the quicker we can resolve it.
  • Choose Your Resolution: We’ll offer you three options to suit your needs: A full refund to your original payment method.
  • A free replacement product (shipped to you with no extra cost).
  • Store credit for the full purchase price (valid for 12 months to use on future orders).
No Need to Return (Most Cases): We rarely require you to send back defective, damaged, or incorrect items—we trust your feedback, and we don’t want to inconvenience you. If we do request a return, we’ll cover all shipping costs.

4. Non-Eligible Items: What We Can’t Refund

The following items are not eligible for a refund, unless they arrive defective or damaged:
  • Final Sale Items: Products marked “Final Sale” on the product page (often discounted or limited-edition items) are non-returnable and non-refundable.
  • Used or Opened Products: Bath bombs, body scrubs, or other items that have been opened, used, or have broken seals (unless defective) cannot be refunded—for hygiene and safety reasons.
  • Custom/Personalized Products: Items tailored to your preferences (e.g., personalized bath bomb sets) are made to order and non-refundable.
  • Gift Cards: Lushusadeals gift cards (if offered) are non-refundable and cannot be exchanged for cash, except where required by law.

5. Refunds for Cancelled Orders

If you need to cancel an order, act quickly—we process orders fast to get your bath art to you sooner!
  • Cancellation Window: You can cancel an order for a full refund within 24 hours of submission. After 24 hours, your order may have already been processed or shipped, and you’ll need to follow the standard return and refund process.
  • How to Cancel: Email our support team at service@lushusadeals.com with your order number and “Order Cancellation” in the subject line. We’ll confirm the cancellation and refund via email.
  • Cancellation Refunds: Approved cancellations are processed within 5–10 business days, with the money returned to your original payment method.

6. Check Your Refund Status

Wondering where your refund is? Here are three easy ways to check:
  • Email Updates: We’ll send you an email when your refund is approved and when it’s processed.
  • Contact Us: Email returns@lushusadeals.com with your order number and RA number (if applicable) for a status update.
  • Payment Account: Check your credit card or PayPal statement—refunds are usually labeled “Lushusadeals Refund.”

7. Need Help? Contact Our Team

If you have questions about this policy, need help with a refund request, or have concerns about a delayed refund, our friendly team is here to assist:
  • Refund Support Email: returns@lushusadeals.com
  • General Support: service@lushusadeals.com | We respond within 24 business hours.
  • Mailing Address: Lushusadeals Returns Department, 312 South University Street, Murfreesboro Tennessee 37130, United States
At Lushusadeals, your satisfaction is our top priority. We stand behind our products, and we’re committed to resolving refund issues quickly and fairly. Thank you for trusting us with your bath time joy—we appreciate you being part of our Lushu community.